Q1 How does the Administration affect Heritable Bank Plc?
Heritable Bank Plc (In Administration)has not ceased to trade. The Administration is necessary because of Heritables financial position and to ensure that it can continue to operate, and to ensure the best interest of customers and creditors are served.
Q2 How does the Administration affect my mortgage?
The current terms of your mortgage are not affected by the Administration and you are required to continue to make repayments and correspond directly with us in the usual manner. All payments received, whether your normal monthly payment or capital repayment, will be credited to your mortgage account in the normal way.
Q3 How does the Administration affect my payments?
The repayment profile of your mortgage is not being changed.
Q4 What do I do if I need to set up a new Direct Debit Mandate?
You can download a mandate here . Please ensure that you enter your account number in the section marked reference and return the completed and signed mandate to us. Please contact us on 0333 200 4551 if you require assistance in completing the details.
Q5 What do I do if I am unable to make my mortgage payments?
It is important that you contact us as early as possible if you are having payment difficulties. Further information regarding how we may be able to help you can be found here .
Q6 What happens if my normal payment due date is a weekend or bank holiday?
Your payment will be collected on the next working day.
Q7 Will I still get mortgage statements?
A mortgage statement will continue to be issued on each anniversary of your mortgage.
Q8 My mortgage payments are LIBOR linked, are my payments expected to change?
LIBOR is reset every three months on 1st January, 1st April, 1st July and 1st October each year.
Q9 What is the correspondence address to which to send a payment by cheque?
Heritable Bank Plc (In Administration), 114a Cromwell Road, London, SW7 4ES
Q10 How do I contact you if I have any further questions?
You can email us at info@mortgages.heritable.co.uk or you can telephone us on 0333 200 4551.